Privacy Policy

Ivy's Closet

At Ivy's Closet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us.

1. Who We Are

This website is operated by Ivy's Closet. Throughout this policy, the terms "we," "us," and "our" refer to Ivy's Closet.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us at:

Email: info@ivys-closet.com

2. Information We Collect

When you browse our website, we may automatically collect certain technical information, including:

  • Your IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referral source

  • Pages viewed

  • Date and time of access

  • Website usage data

This information helps us maintain website security, improve functionality, and enhance your shopping experience.

3. Website Security

To protect your personal information, our website uses SSL (Secure Socket Layer) encryption technology. This ensures that any information you submit through our website is securely transmitted.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and provide essential website functions.

Cookies may be used to:

  • Remember your preferences

  • Store shopping cart information

  • Analyze website performance

  • Improve website functionality

  • Deliver relevant advertising

You may adjust your browser settings at any time to disable or manage cookies. Please note that disabling cookies may affect certain website features.

5. Contacting Us

When you contact us by email or through our contact forms, we may collect information such as:

  • Your name

  • Email address

  • Order details

  • Any information included in your message

We use this information solely to respond to your inquiry, provide customer support, and manage communication with you.

6. Customer Accounts and Orders

When you place an order or create an account, we collect information necessary to process your purchase, including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

Your information is used exclusively for order fulfillment, customer service, account management, and legal compliance.

You may request the deletion of your account by contacting us at info@ivys-closet.com.

7. Email Marketing

If you subscribe to our newsletter, we may send you promotional emails regarding:

  • New arrivals

  • Special offers

  • Store updates

  • Seasonal promotions

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Customers who make a purchase may occasionally receive emails regarding products or offers similar to previous purchases, where permitted by applicable laws.

8. Order Processing

To complete and deliver your order, we may share necessary information with trusted third parties, including:

  • Shipping carriers

  • Payment processors

  • Fraud prevention services

  • Logistics partners

Only the information required to complete the transaction or delivery is shared.

9. Payment Providers

Payments made through our website are securely processed by trusted payment providers such as:

  • PayPal

  • Credit and debit card processors

  • Klarna (where available)

  • Other supported payment services

Payment providers may collect and process information according to their own privacy policies.

10. Product Review Requests

After completing an order, we may send a follow-up email inviting you to review your purchase. Participation is entirely voluntary.

You may opt out of review requests at any time.

11. Social Media Features

Our website may include links or integrations with social media platforms, including:

  • Facebook

  • Instagram

  • Pinterest

  • TikTok

When interacting with these platforms, their own privacy policies and terms apply.

12. Advertising and Analytics

To improve our services and marketing efforts, we may use tools such as:

  • Google Analytics

  • Google Ads

  • Facebook Pixel

  • Remarketing technologies

These tools help us understand visitor behavior, measure advertising performance, and provide more relevant marketing content.

You can manage advertising preferences through your browser settings or the respective platform settings.

13. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing activities

  • Withdraw consent where applicable

  • Request a copy of your personal information

To exercise any of these rights, please contact us at:

info@ivys-closet.com

14. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be posted on this page and become effective immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Ivy's Closet
Email: info@ivys-closet.com