Shipping Policy
Order Processing
At Ivy's Closet, every order is carefully prepared to ensure the highest level of quality and accuracy.
Please allow 1–3 business days for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Estimated Delivery Times
We strive to deliver your order as quickly as possible.
Estimated delivery time: 5–15 business days
Delivery times may vary depending on your location, local carrier services, customs procedures, and seasonal demand.
We work with trusted shipping partners to ensure your order arrives safely and efficiently.
Free Shipping
We are pleased to offer free shipping on all orders, with no minimum purchase required.
There are no additional shipping charges at checkout, and your order will be delivered directly to your chosen address at no extra cost.
How to Place an Order
Shopping with Ivy's Closet is simple:
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Select your desired products and add them to your cart.
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Proceed to checkout.
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Verify your shipping and billing information.
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Complete your payment through our secure SSL-encrypted checkout system.
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Receive an order confirmation email once your purchase has been successfully placed.
Delivery Delays
While we make every effort to meet our estimated delivery times, occasional delays may occur due to factors outside our control, including:
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High seasonal demand
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Carrier disruptions
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Customs inspections
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Severe weather conditions
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International transportation delays
Should any significant delay occur, our team will do its best to keep you informed regarding the status of your shipment.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
Tracking information may take several business days to become active after shipment, depending on the carrier.
If you experience any issues with tracking your order, please contact our support team for assistance.
Customer Support
If you have any questions regarding your shipment or require assistance with your order, please contact us at:
Email: info@ivys-closet.com
Our customer support team is always happy to assist you.
Shipping Protection
For added peace of mind, we may offer optional Shipping Protection during checkout.
When Shipping Protection is added to your order, coverage may include:
Lost Packages
If your package is confirmed lost during transit, we will arrange a replacement order whenever applicable.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide clear photographic evidence. After verification, we will work with you to find an appropriate solution.
Filing a Shipping Protection Claim
To submit a claim, please contact:
Please include:
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Your order number
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Tracking information
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Photos of any damaged items (if applicable)
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A brief explanation of the issue
Our team will review your request and respond as quickly as possible.
Shipping Protection Exclusions
Shipping Protection does not cover:
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Incorrect or incomplete shipping information provided by the customer
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Orders delivered successfully to the address supplied during checkout
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Delays caused by customs authorities, weather conditions, or shipping carriers
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Packages that cannot be delivered due to customer-related circumstances
Contact Us
For any shipping-related questions or concerns, please contact:
Ivy's Closet
Email: info@ivys-closet.com
We appreciate your trust and look forward to delivering your order.